Minimize downtime and increase productivity throughout your data center

Spanning individual technologies and unified, multivendor virtual data center solutions, our industry experts specialize in hardware support and software technical issues for complex environments, making Cloud + Data Center Transformation your one-stop shop for IT technical support needs.

Real-time support

Our engineers respond directly to the majority of service requests within 60 seconds or less.

Solution-level support

We offer single-point-of-contact support for services and products from a variety of vendors.

Expertise and proficiency

Our engineers offer extensive training, advanced-level certifications, and specialized expertise.

Team breadth and depth

Advanced and field-based engineers specialize in defined technology suites and provide level three and level four support.

Preventive support

OneCall Support includes audits and assessments for a proactive approach to IT operations.

Dual customer support centers

Two fully-staffed facilities offer three tiers of support, specialized incident handling, and exceptional accessibility.

Hours of operation

24x7x365

Support assistance

(800) 291-3230

Support@datalink.com

Support portal login

Return materials authorization form

International support services

Mexico - 01-800-681-6514
UK - 0808-234-2051
Australia - 1-800-031-671
India - 000-800-100-4441
Israel - 1-809-494183
Japan - 0800-222-0367
South Korea - 070-7686-0058
Netherlands - 31-858880232
Singapore - 800-130-1937
Finland - 358-753251130
Hong Kong - 800-906-139
China 400-1
Mobile Accessible number: 400-120-3565

OneCall Unified Support Services

Our virtual data center support services provide an additional level of support for unified solutions featuring strategic components from leading manufacturers such as Cisco, Hitachi Vantara, NetApp, and Veritas. Through a single point of contact, get direct access to engineers experienced in supporting unified virtual data center solutions, including FlexPod and Hitachi Vantara UCP Select.

Authorized by NetApp to provide unified support, making us an exclusive provider that can triage data center issues on a solution level
One of the first solution providers to achieve Cisco Data Center Architecture authorization, which is the foundation for FlexPod – a Cisco Validation Design (CVD)
Cisco Data Center Unified Computing Authorized Technology Partner (DCUCATP)
The only Hitachi Vantara partner to deliver technical support services for UCP Select with Hitachi Vantara VSP, HUS, and HUS-VM solutions
Our engineers hold the highest level of VMware certifications

Want to find out more about our Support Services?

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Featured resource

Client Support Services solution brief

As a single point of contact for issues spanning multiple vendors, product lines, and solutions, we help maximize your uptime and operational efficiency through our OneCall Support Services, Managed Services, and CDCT Central monitoring platform.

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