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Minimize downtime and increase productivity 

Spanning individual technologies and unified, multivendor virtual data center solutions, Insight OneCall™ Support Services give you comprehensive coverage using a familiarity model to help your business be always at its best.

Insight OneCall Support Services offer:

Real-time support

Real-time support

Our engineers respond directly to the majority of service requests within 60 seconds or less.

Solution-level support

Solution-level support

We offer single-point-of-contact support for services and products from a variety of vendors.

Expertise and proficiency

Expertise and proficiency

Our engineers offer extensive training, advanced-level certifications, and specialized expertise.

Team breadth and depth

Team breadth and depth

Advanced and field-based engineers specialize in defined technology suites and provide level three and level four support.

Preventive support

Preventive support

OneCall Support includes audits and assessments for a proactive approach to IT operations.

Dual customer support centers

Three customer support centers

Three fully-staffed facilities offer three tiers of support, specialized incident handling, and exceptional accessibility. 

Hours of operation

24x7x365

Contact Insight OneCall Support Services

(800) 291-3230

Services-CDCT@insight.com

Support portal login

International Insight OneCall Support Services

Mexico - 01-800-681-6514
UK - 0-808-234-2051
Canada - 1-800-986-4307
Australia - 1-800-031-671
India - 000-800-100-4177
Israel - 1-809-494183
Japan - 0800-222-0367
South Korea - 070-7686-0058
Netherlands - 31-858880232
Singapore - 800-130-1937
Finland - 358-753251130
Hong Kong - 800-906-139
China 400-120-3565
Mobile Accessible number: 400-120-3565

From issue to resolution​

Insight OneCall Support Services enable you to go from incident to resolution with one partner dedicated to your systems’ performance and health. Benefit from a team of on-call engineers who are not only experts in the technologies you have in place, but deeply familiar with your unique environment over time. Familiarity isn't simply convenient, but ultimately saves you time and money you’d otherwise be spending trying to find a resolution via three or more different support vendors. We're able to offer a single point of contact because of quality relationships with leading OEMs who fully endorse our support delivery.

  • Cisco — #4 largest Cisco Gold Certified Partner with multiple Master-level certifications
  • NetApp — #1 North American support provider at 2X the size and volume of the #2 provider
  • Pure Storage — Platinum Partner and first U.S.-based FlashStack Authorized Support Partner
  • Veritas — #1 Technical Support Partner Program (TSPP) provider
  • Palo Alto Networks — Platinum Partner with top service provider certifications
  • Cohesity — Growth Acceleration Partner Program member and the first and only support partner
  • Support for products from: Hewlett Packard Enterprise, Nutanix, Juniper Networks, Quantum, Commvault, Veeam, and Rubrik
220+ support services engineers
1500 incidents a month
80+ OEM certifications
Resolve more than 90%25 of incidents in-house
Guaranteed 15-minuted response for critical (P1) issues

 

Learn more

Want to find out more about our Insight OneCall Support Services?

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Featured resource

Client Support Services solution brief

As a single point of contact for issues spanning multiple vendors, product lines, and solutions, we help maximize your uptime and operational efficiency through our OneCall Support Services, Managed Services, and CDCT Central monitoring platform.

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